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Patient Rights & Responsibilities

Your health is a shared responsibility with the Health Services staff. Any discussion with a physician, nurse practitioner, nurse, technician, counselor, or other health care professional can be valuable to you in terms of both health and learning. You are encouraged to take an active part in the exchange. If you do not feel that your concerns are being addressed or that your questions are being answered, you are encouraged to tell your health care professional or restate your specific needs. Georgia Southern University Health Services staff has an obligation to establish a climate that diminishes anxiety and encourages and embraces honest, open communication. You, likewise, have an obligation to be an informed and responsible patient of Georgia Southern University Health Services.

Patient Rights

  • Dignity
    • You have a right to have your dignity as an individual recognized and respected. You have a right to the same considerations and respect as anyone else, regardless of your age, race, beliefs (including spiritual & religious), gender, ethnicity, sexual orientation, and lifestyle.
  • Privacy
    • You have a right to privacy whenever and wherever possible. You should expect that your discussion, examination and treatment will be conducted in a private environment and that medical information will be maintained in accordance with accepted medical records privacy and security guidelines. The right to privacy extends to telephone and electronic communication, including use of the Internet and email in any form.
  • Confidentiality
    • You have a right to confidential treatment of all communications and records relating to them. Permission must be obtained before Georgia Southern Health Services staff gives information to anyone not directly connected with your case. This requirement applies to parents, relatives, close friends, and college/university personnel. There are limited exceptions required by law, such as reporting certain communicable/infectious diseases, parental or guardian permission to treat minors (under age 18), or situations which threaten your safety or the safety of others. The right to confidentiality extends to telephone and electronic communication, including use of the Internet.
  • Access
    • You have a right to access and utilize Georgia Southern Health Services, but with this right comes the responsibility to understand the scope and range of available services and to make appropriate use of these services.
  • Provider Change
    • You have a right to change providers, to accept or refuse care, and to be informed of the medical consequences. Georgia Southern Health Services has the right to assign patients to health care providers based on patient demand and staff availability.
  • Information
    • You have a right to information about services, hours, fees, payments, and eligibility. You have a reasonable right to information regarding diagnosis, treatment, and prognosis.

Patient Responsibilities

  • Being Honest
    • You are responsible for being honest and direct about everything that relates to health care needs. This means being honest and open about your health care issues, your previous health history, and how you feel about the diagnosis and plan of treatment given to you.
  • Making Sure You Understand
    • You are responsible for the understanding of your health problems or needs to your satisfaction. If you do not understand the treatment plan, test procedure, or patient education information, you should ask the interviewer or practitioner about it. You need to be sure your health care professional understands 鈥� ask questions!
  • Making Appropriate Use of Services and Staff Time
    • You have a responsibility to understand the scope and range of available services and make appropriate use of these services and related provider time.
  • Following the Prescribed Plan
    • It is your responsibility to advise the Health Services staff trying to help you, whether or not you can and/or want to follow the prescribed plan. If you are in agreement with the plan, you need to follow it. If you are not in agreement with the plan, you are encouraged to talk to your health care provider about your concerns.
  • Reporting Changes
    • It is your responsibility to tell the Health Services staff about any changes in your health in relationship to the treatment provided.
  • Keeping your Appointment
    • It is your responsibility to keep appointments at the scheduled time, or notify the Health Services staff if you cannot keep or will be late for an appointment.
  • Knowing your Practitioner
    • You are should make a special effort to know the name(s) of the personnel who serve you. The Health Services staff will try to make this an easy task by introducing themselves, wearing name tags, and providing good information, including pictures of staff on the Health Services web site. You are encouraged to make a note of this, either mentally or on paper.
  • Being a Participant
    • It is your responsibility to become an active participant in decisions regarding your own care. This means making appropriate and effective use of Health Services when you are sick, but also taking advantage of available patient education and health promotion and wellness information and acting on this information.

Language Line

Translation services are provided through the USG Student Health Insurance Plan鈥檚 Student Assistance Program and are available in over 170 languages for most services.

Medical Record Requests

Patients may request their Health Services medical records by emailing health@georgiasouthern.edu. Our front office and medical records staff will assist you in submitting an official request. The official request will include information such as what documents you would like released and to whom you are releasing the records.

If you have any questions, please call 糖心Vlog Health Services at (912) 478-5641.

Special Notice

Prior to Fall 2022, services provided at our Armstrong location were offered under a contractual arrangement with Memorial Health University Physicians group. Patients who visited the Health Services Armstrong location before August 1, 2022 can request a copy of their medical record from Memorial Health. Click here for additional information.

USG Student Health Insurance Plans

The University System of Georgia offers eligible students access to a comprehensive and competitively priced Student Health Insurance Plan (SHIP). Specific groups of Georgia Southern students are required to have health insurance, and the premium charge will automatically be applied to their student accounts upon class registration. Students required to have coverage must either enroll in the plan or submit an approved waiver each semester.

For voluntary enrollment, eligible domestic students may choose to enroll in a medical plan, with optional dental and vision coverage available on an annual basis. The voluntary enrollment period closes 30 days after the coverage period start date unless otherwise specified.

For more details on plan options, costs, enrollment, or the waiver process, visit the SHIP website or contact UnitedHealthcare Student Resources at 1-800-767-0700. Additional inquiries may be directed to bursar@georgiasouthern.edu.

Patient Forms

Georgia Southern Health Services requires various forms to be completed upon enrollment and prior to your visit with one of our providers. In addition to being available below, many of these forms are listed on the Forms tab of your Eagle OSH (Online Student Health) portal in MyGeorgiaSouthern. Some specialty clinics, like Psychiatry and Physical Therapy, may have additional forms that will be provided to you prior to service.

Completed forms can be uploaded to your Eagle OSH Patient Portal.

Health Services does not evaluate patients for ADD/ADHD, however we are happy to manage your care while you are enrolled at 糖心Vlog. Prior to your appointment with a Health Services provider, please complete the following consent form and return it to Health Services with copies of your medical records documenting current treatment plan and formal diagnosis.